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General Information

Please note iHerb does not support shipments to Crimea, to the so-called Donetsk People’s Republic (“DNR”) and Luhansk People’s Republic (“LNR”) regions, and other territories that are not covered by local carriers.

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Ukraine to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: State Fiscal Service of Ukraine

Personal use import over 150 EUR will be subject to applicable duties and taxes and other customs fees.

iHerb will not be liable for packaged held or confiscated by customs.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• Global Air Locker with Tracking - When selecting Global Air Locker with tracking service, iHerb automatically allocates Pickup Locker locations in your shipping destination for the quickest, most cost-effective shipping carriers available. You will be able to select your Pickup Locker location at checkout. Shipping carriers available with this service include:



Carrier	Order limit	Tax & Duties	Tracking	Storage time	Contact Info
Nova Poshta Global PUDO & Lockers	Max weight: 5 kg (11 lbs) Max order value: $150 USD	Not included - may be collected at deliver	Full tracking	24 days for PUDO and 5 days for Locker	Customer Service at 0-800-500-609
Meest POSHTA PUDO & Lockers	Max weight: 5 kg (11 lbs) Max order value: $150 USD	Not included - may be collected at delivery	Full tracking	10 days	Customer Service at +38 067 432 77 07 or +38 050 432 77 07

Contact Us

Click here to get connected with iHerb's customer service.