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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in New Zealand to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Import tax and duties will be imposed on customers with order values exceeding NZD $1,000.

For information about customs, import duties, etc., visit: New Zealand Customs Service

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• Fastway Couriers: For shipping related inquiries regarding Fastway orders, please contact the Fastway Couriers Customer Service at 09 275 2000.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 0800 800 020.
• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at 0800.733.339

Restrictions

At iHerb, we respect the rules and regulations of New Zealand government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into New Zealand: GABA, Melatonin, DMSO, DMAE, Pregnenolone, Vitamin D (when greater than 1000IU per daily dose), Zinc (when greater than 25mg per daily dose), Lithium, Tryptophan (when greater than 100mg per daily dose), Selenium (when greater than 150mcg per daily dose), L-Dopa, Yohimbine, EDTA, Adrenal extract, Pituitary extract, Synephrine (when greater than 30mg per daily dose); Phenazopyridine and Progesterone cream. Dried Meat products, Honey, Whole Grain, Pet remedies/food/supplements/shampoos, Seeds for sprouting. For more information on the specific requirements and paperwork, please visit: www.mpi.govt.nz

Contact Us

Click here to get connected with iHerb's customer service.