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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Moldova to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Customs Service of the Republic of Moldova

Personal use imports over 150 EUR will be subject to applicable duties taxes and other customs fees.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• Nova Global - Home Delivery: The order will be delivered to your address by Nova Global. Unclaimed parcels will be returned back to Nova Global's storage warehouse in Moldova and will be stored for 30 calendar days for self-pickup. For shipping / self-pickup related inquiries, regarding your order, please contact the Nova Global Customer Service at +37322855969
• Nova Global - Pickup and Postamats: The order will be delivered to your address by Nova Global. Unclaimed parcels will be returned back to Nova Global's storage warehouse in Moldova and will be stored for 30 calendar days for self-pickup. For shipping / self-pickup related inquiries, regarding your order, please contact the Nova Global Customer Service at +37322855969
• DHL Express: Due to customs regulations, $150 max per order.

  For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 373-22 605-520 / 373 22 228-002.

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at +373 22 23 51 51 or email at [email protected]

Contact Us

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